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AoFAQ Level 2 Award for Working as a CCTV Operator within the Private Security Industry (RQF)

This Regulated Qualification is ideal for anyone wishing to become a CCTV Operator

As this is a Regulated Qualification, an Employer who obtains training from an AoFAQ Approved Centre is not required to carry out any due diligence on the training provider in order to ensure the suitability of the training (HSE statement).

Also approved by the Association of First Aiders.

Course Duration: Typically 4 days

The AoFAQ Level 2 Award for Working as a CCTV Operator within the Private Security Industry (RQF), is designed to meet the training and licensing requirements of the Security Industry Authority (SIA) – which regulates the sector under the terms set out in the Private Security Industry Act 2001. This qualification has been accredited by the regulators Ofqual, Qualification Wales, CCEA and SIA.

Working as a CCTV Operator Learning Outcomes and Assessment Criteria:

This for the second unit of the CCTV Operator qualification

1.    Understand the roles and responsibilities of the CCTV operator and other CCTV staff
1.1.     Identify the roles and responsibilities of each member of the CCTV team
1.2.     State the meaning of “confidentiality” as it applies to the role of a CCTV operator
1.3.     State the CCTV operators’ responsibilities regarding privacy issues
1.4.     Identify the main types of incidents that a CCTV operator may assist with
1.5.     Identify non-crime incidents and how the operator should deal with them
1.6.     Identify local crime and disorder issues that affect CCTV operations
1.7.     Recognise indicators of a suspected Improvised Explosive Device (IED)

2.    Understand CCTV codes of practice, operational procedures and guidelines
2.1.     Identify the purpose of codes of practice, operational procedures and guidelines
2.2.     Identify the impact of codes of practice, operational procedures and guidelines on CCTV operations
2.3.     State why the control room is kept as a secure environment
2.4.     Identify the key features of access control systems
2.5.     State the requirements for dealing with authorised and unauthorised visitors to the CCTV control room
2.6.     Identify reasons for targeting suspects and vehicles
2.7.     Identify the methods used when targeting suspects and vehicles
2.8.     State the importance of accurate record keeping

3.    Understand relevant legislation and how it impacts on CCTV operations
3.1.     Identify how Data Protection legislation impacts on the role of the CCTV operator
3.2.     Identify how Freedom of Information legislation impacts on the role of the CCTV operator
3.3.     Identify how Human Rights legislation impacts CCTV operations
3.4.     Identify the main provisions of the Regulation of Investigatory Powers and the Protections of Freedoms Act
3.5.     State how main provisions of the Regulation of Investigatory Powers and the Protections of Freedoms Act impact on CCTV operations
3.6.     State how to conduct surveillance planning
3.7.     Identify how the Police and Criminal Evidence Act and the Criminal Procedure and Investigations Act impact on the role of a CCTV operator when collecting and processing evidence
3.8.     Identify how the Police and Criminal Evidence Act and the Criminal Procedure and Investigations Act impact on the role of a CCTV operator when securing evidence

4.    Understand the importance of communication within CCTV operations
4.1.     State how CCTV operators interact with third parties during an incident
4.2.     Identify ways in which the CCTV operator can assist statutory enforcement agencies
4.3.     Identify actions to take on receiving a request for assistance from the police and other partners
4.4.     State the importance of team working
4.5.     Identify the importance of dedicated communication links with third parties
4.6.     State the importance of accurate and timely communication up and down the reporting chain

5.    Understand emergency procedures in the CCTV control room
5.1.     State the actions to take when an evacuation of the control room is ordered
5.2.     State the procedures to follow on re- occupying the CCTV control room after an evacuation
5.3.     State how to carry out a search of the CCTV control room for a suspicious object
5.4.     Identify actions to take if a suspicious object is found in the CCTV control room
5.5.     State the actions to be taken in the event of a systems failure

6.    Understand the characteristics of a CCTV system
6.1.     State the purposes of a CCTV system
6.2.     Identify the main components of the CCTV system
6.3.     Identify the main types of CCTV cameras
6.4.     Identify current and emerging CCTV technologies

7.    Understand health and safety relevant to the CCTV operator
7.1.     State procedures for lone working
7.2.     State the guidelines for CCTV operators under the Display Screen Regulations
7.3.     Identify the reasons for operator check call systems
7.4.     State the key indicators of stress and how these can be managed
7.5.     State the purpose of a risk assessment

Name: AoFAQ LEVEL 2 AWARD FOR WORKING AS A CCTV OPERATOR WITHIN THE PRIVATE SECURITY INDUSTRY (RQF)

National Qualification Number: 603/1159/9

Qualification Type: RQF

Guided Learning Hours: 32  (this qualification requires a minimum of 23 classroom hrs.)

Class size maximum: 12 Learners (1 Trainer)

Certificate Price £30 + VAT

Working as a CCTV Operator Learning Outcomes and Assessment Criteria:

This for the first unit of the CCTV Operator qualification

1.   Understand the legislation as it applies to the individual in carrying out a licensable activity.
1.1.Explain the main differences between Civil and Criminal Law
1.2.State the main aims of the Private Security Industry Act 2001
1.3.Demonstrate an understanding of equality and diversity

2.   Understand the importance of safe working practices to comply with legal requirements.
2.1.State the importance of Health and Safety in the work environment
2.2.Explain the term ‘duty of care’
2.3.Describe the responsibilities of employees, employers and the self-employed under the Health and Safety at Work legislation
2.4.State the methods of safe manual handling
2.5.Describe how to minimise risk to personal safety and security Identify typical risks and hazards (including slips, trips and falls)
2.6.Identify safety signs and signals
2.7.Explain the reporting procedures for Health and Safety accidents and incidents
2.8.Identify who to contact in first aid situations.

3.   Understand fire procedures in the workplace
3.1.Describe basic fire prevention measures
3.2.List the three elements that must be present for fire to exist
3.3.Identify the classifications of fire
3.4.Describe the different types of fire extinguishers and their uses
3.5.State other types of fire fighting equipment
3.6.Explain the actions to be taken upon discovering a fire
3.7.State the importance of understanding fire control panels
3.8.Describe the importance of understanding fire evacuation procedures
3.9.Describe the role and responsibilities of a fire marshal.

4.   Understand emergencies and the importance of emergency procedures
4.1.Define the term “emergency” when used in the workplace
4.2.List different types of emergencies, and the associated problems and actions that should be taken when they occur
4.3.Explain the procedure for making emergency calls
4.4.List the actions which may be taken in the event of personal injury, or a security threat
4.5.Describe behaviours that could indicate unusual or suspicious activity
4.6.Know how to identify vulnerable children or adults and the actions that should be taken
4.7.Identify potential terror threats and how to respond to suspicious activity
4.8.Identify their role in the business continuity plan after the event.

5.   Understand the main characteristics of the Private Security Industry.
5.1.Define the key purpose of the private security industry
5.2.State the aims and functions of the Security Industry Authority (SIA)
5.3.Describe the required standards of behaviour of a private security operative.
5.4.Give examples of different sectors within the private security industry
5.5.State the benefits of linking in with local crime reduction initiatives.

6.   Understand the importance of effective communication skills and good customer care.
6.1.Explain the basic elements of effective communication
6.2.Identify the different types of communication
6.3.State the importance of effective communication in delivering good customer care
6.4.Explain diverse customer needs and expectations
6.5.State the principles of good customer care
6.6.Describe best practice in relation to telephone and radio communications
6.7.State the use of the NATO phonic alphabet.

Assessment:

  •  The practical Learning Outcomes are assessed by observation. 
  •  Multi Choice Questions (MCQ) for theory and underpinning knowledge. 

 This qualification  is made up of 2 Units which are assessed separately:

  • Unit 1: 2 Emergency First Aid at Work also form part of this assessment.
  • Unit 2: Recognition and Management of Illness and Injury in the Workplace

 To Awarded this qualification the Learner must 100% pass of the assessments carried out by observation together with a percentage pass in the MCQ paper. 

Note:

Where training is delivered in Northern Ireland, HSENI require that the assessments by observation must be conducted by an independent assessor at the end of the course

The following is exclusively available from AoFAQ  to support the qualification:

Qualification Specification:

  • This gives details of all the Learning Outcomes with Assessment Criteria and full requirements for the qualification.

Scheme of Work:

  • This is a detailed construction on how to present the qualification to Learners.

PowerPoint:

  • AoFAQ have produced a professionally designed PowerPoint that maps the Learning Outcomes to assist the Trainer in presentation of the course. A sample of the slides can be seen in the above graphic.

All these items are available FREE of charge to AoFAQ Approved Centres when 20 EFAW Certificates are purchased in advance.

Occupational Competence Requirements

 This is extracted from the Skills for Health Assessment Principles for First Aid Qualifications (October 2012 v1). 

Trainers/Assessors must:

  •  Be occupationally competent in the area of first aid. This can be evidenced by:
    •  holding a FAW certificate issued by either HSE or an Awarding Organisation/Body or having
    • registration as a doctor with the General Medical Council (GMC)
    • registration as a nurse with the Nursing and Midwifery Council (NMC) 
    • registration as a paramedic with the Health and Care Professions Council (HCPC) 
  • Be occupationally competent in the area of training and/or assessing in line with the Learning and Development NOS 9 Assess Learner Achievement. This could be evidenced by holding a qualification such as:
    • SQA Accredited Learning and Development Unit 9DI – Assess workplace competences using direct and indirect methods – replacing Units A1 and D32/33
    • SQA Accredited Learning and Development Unit 9D - Assess workplace competence using direct methods – replacing Units A2 and D32
    • RQF Qualifications based on the Learning and Development NOS 9 Assess Learner Achievement 
    • Level 3 Award in Assessing Competence in the Work Environment (RQF)
    • Level 3 Award in Assessing Vocationally Related Achievement (RQF)
    • Level 3 Award in Understanding the Principles and Practices of Assessment (RQF)
    • Level 3 Certificate in Assessing Vocational Achievement (RQF)
    • A1 or D32/D33
    • A2 or D32 
    • Further and Adult Education Teachers Certificate 
    • Cert Ed/PGCE/B Ed/M Ed
    • PTLLS/CTLLS/DTLLS
    • S/NVQ level 3 in Training and Development 
    • S/NVQ level 4 in Training and Development
    • IHCD Instructional Methods
    • IHCD Instructor Certificate
    • English National Board 998
    • Training Group A22, B22, C21, C23, C24 TQFE (Teaching Qualification for Further Education)
    • NOCN Tutor Assessor Award

 Note: This list is not exhaustive.

Trainers/Assessors should also be able to provide a detailed, chronological list of evidence to show that they have regularly provided EFAW/FAW assessments during the previous three years. If this is limited, evidence of other first-aid assessments may be provided.

 No formal Trainer/Assessor qualifications

 It is recognised that trainer/assessors may not hold formal qualifications but may have significant experience in undertaking these roles. It is expected that the trainer/assessors be registered and working towards formal qualifications within one year and that the qualifications are gained within two years.

During this period a portfolio should be maintained and include details of knowledge and experience gained and the time period over which they were applied, and any contributing training undertaken and the learning outcomes achieved. There should be evidence that the individual has conducted at least two practical and two theoretical first-aid training/assessing sessions under the supervision of a qualified assessor.

Information Links
Health & Safety Executive (HSE) First Aid Section http://www.hse.gov.uk/firstaid/
HSE GEIS3 A guide for employers - Selecting a first-aid training provider. (pdf) http://www.hse.gov.uk/pubns/geis3.pdf
The Health and Safety (First-Aid) Regulations 1981. Guidance on Regulation http://www.hse.gov.uk/pubns/books/l74.htm
First aid needs assessment http://www.hse.gov.uk/firstaid/needs-assessment.htm
 Qualification Specification L2 CCTV Qualification Specification

   Internal Quality Assurers must:

  • be occupationally competent in the area of first aid. This can be evidenced by:
    •  holding a FAW certificate issued by either HSE or an Awarding Organisation/Body
    •  or having
    • registration as a doctor with the General Medical Council (GMC)
    •  registration as a nurse with the Nursing and Midwifery Council (NMC)
    •  registration as a paramedic with the Health and Care Professions Council (HCPC)
    •  have working knowledge of the requirements of the qualification they are quality assuring at the time any assessment is taking place
    • have a thorough knowledge and understanding of the role of assessors
    • Have visited and observed assessments and have carry out other related internal quality assurance 

Note: It is understood that not all IQA’s will be qualified initially, and that sufficient time should be considered to achieve these qualifications. During this time centres should ensure that IQA’s are following the principles set out in the current Learning and Development NOS 11 Internally monitor and maintain the quality of assessment. This could be evidenced by holding a qualification such as:

  •  SQA Accredited Learning and Development Unit 11 Internally Monitor and Maintain the Quality of Workplace Assessment
  • RQF Qualifications based on the Learning and Development NOS 11 Internally Monitor and Maintain the Quality of Assessment
  • Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)
  • Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (RQF)
  • V1 or D34

Note: This list is not exhaustive. 

 

Price

Learner Registration

£30.00
Per learner registered.
Free certificate delivery.

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Working as a CCTV Operator Learning Outcomes and Assessment Criteria:

This for the third unit of the CCTV Operator qualification

1.    Understand how to use CCTV equipment
1.1.     Explain the actions to be carried out when suspected criminal activity is detected by a CCTV operator
1.2.     Explain how to work with the control room team to deal with multiple incidents
1.3.     Identify body language and behaviours that could indicate unusual or suspicious activity

2.    Be able to operate the CCTV system
2.1.     Carry out functional checks of the CCTV system
2.2.     Carry out equipment fault reporting procedures
2.3.     Use keypads and joysticks to operate cameras, monitors and associated equipment
2.4.     Give clear and accurate descriptions of people, vehicles and events
2.5.     Detect and track/follow a suspect on foot or in a vehicle
2.6.     Use cameras to view a suspect entering or leaving an area
2.7.     Carry out a lost contact drill
2.8.     Use cameras to search the outside of buildings, streets and open spaces for suspicious items
2.9.     Produce images for evidential purposes
2.10.   Record images onto storage media in an evidentially sound manner
2.11.   Overcome problems caused by weather, lighting and poor positioning when using CCTV equipment
2.12.   Complete documentation ensuring audit trail is sound